1What you can return
A product that arrives damaged, faulty, wrong or different from its description can be returned within 7 days of delivery.
Products must be unused, in their original packaging, with every tag and accessory.
2What cannot be returned
Opened hygiene and personal-care products, items marked as non-returnable on their page, and products damaged after delivery cannot be returned.
3Refunds
Once we receive and check the product, we refund within 7 working days — to your mobile wallet or bank account, or as store credit if you prefer.
The delivery charge is refunded when the mistake was ours.
4Exchanges
Want a different size, colour or product instead? Ask for an exchange when you contact us; we send the replacement as soon as the return is on its way.